General Information about the types of information we collect:
We gather various information about customers and users of our website. This information includes:
* Personal Information through your voluntary use of the website and the purchase process (such as your first and last names and email);
* Personal Information, provided to us by you through any other method (including but without limitation: forms submitted, email correspondence, and phone discussions);
* Information collected by us through click tracking in relation to your use of the Website, including the content you upload and the content you access;
* Aggregated data, which tracks traffic to the Website; and cookies, which are pieces of information transferred to your computer hard drive for record keeping (such as your preferences on our Website).
What Personal Information do we collect from the people that visit our website?
When booking a babysitter on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help us to help you with your experience.
When do we collect Personal Information?
We collect information from you when you email us an enquiry or use our booking forms, subscribe to a newsletter, respond to a survey, fill out a form, provide us with feedback on our services, or enter any other information on our site.
How do we use your Personal Information?
In general, we may use the information we collect from you when you enquire with us, make a booking, sign up for our newsletter, respond to a survey or marketing communication, browse our website, or use certain other site features in the following ways:
* To personalize your experience and to allow us to deiver the type of content and product offerings in which you are most interested.
* To improve our website in order to better serve you.
* To allow us to better service you in responding to your customer service requests.
* To administer a contest, promotion, survey or other site feature.
* To quickly process your transactions.
* To ask for ratings and reviews of services or products
How do we use specific types of Personal Information?
We provide only as much information to the babysitter as is necessary to complete any job (Parent/caregiver first names, Child/rens names and ages, Address of Job, Preferred cell phone number and any medical issues/pets on the property/special requests as identified by you).
Your Email Address
It is our policy to send emails throughout the booking process and other Newsletter emails you elect to receive. In addition, we may send out promotional material to you promoting new or amended material on our site where we think that may be relevant to you. It is our policy to immediately remove any person from any mailing list upon the person's request.
Credit Card /Payment details
If you make an online bank payment the only details we store are those provided by you/your bank which appear on our bank statements. This information is solely used for accounting purposes.
How do we secure your Personal Information?
We take security of your Personal Information seriously and take all precautions to the best of our knowledge to protect your Personal Information. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We do not record or store the certain sensitive information (such as credit card information), and we implement other commercially reasonable procedures to protect your Personal Information. However, no method of data transmission over the Internet or data storage is 100% secure and therefore, we cannot guarantee the absolute security of any information transmitted to or from our website. With this in mind please take your own precautions and be aware that you visit our website at your own risk. We appreciate being alerted if you receive anything suspicious or have any concerns.
How do we secure your Personal Information from third party websites?
We do have links to third party websites within our own website and whilst we use our best efforts to ensure these third parties are highly reputable, we cannot fully guarantee that any links to third parties from our site are secure. With this in mind please take your own precautions and be aware that you visit these third party websites at your own risk.
How can you update and correct any Personal Information we have stored?
If you need to change your Personal Information, you may update or correct this information by informing us directly by email, phone call or by filling out a new Family Information Form (available on our website). We also provide an area to update your information in the repeat booking form. You are welcome to check/update what information we have stored about you at anytime.